Warranty Service
At PITBIT, we strive to ensure the highest level of customer service at every stage of using mining equipment. After purchasing your device, it’s important to understand that our cooperation with you does not end at the point of sale. In cases of manufacturing defects or equipment malfunctions, we recommend that our clients make use of authorized warranty service centers. If the warranty period of your equipment has expired, PITBIT also offers paid repair services, so you can remain confident in the reliable and uninterrupted operation of your devices.
Antminer Warranty Service by Bitmain
When purchasing Antminer devices from Bitmain, you receive a manufacturer’s warranty and access to authorized service centers for repair and maintenance. In case of any issues with your equipment during the warranty period, our clients can rely on prompt and professional support provided through Bitmain’s official service network.
Step 1. Registration on the Bitmain Website
- 1. Go to bitmain.com and click on the profile icon (silhouette of a person). In the drop-down menu, select “Sign Up.”
- 2. You will be redirected to the registration page, where you can sign up using either your phone number or email address. We strongly recommend registering via email. It is important to check the warranty status of your device. You can verify the remaining warranty days by navigating to “Customer Support” → “Warranty Check.”
- You must have at least 15 days of warranty remaining, not including shipping time. All serial numbers must be intact, undamaged, and located on their original stickers. The control board, power supply, and all hash boards must match the original device; otherwise, the warranty will be void.
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- 3. After you have entered your phone number/email and clicked "Register Now", an additional (second) window will appear where you must enter the confirmation code. If you have selected "registration by phone", you will receive an SMS with a six-digit code. If you prefer to use e-mail, a letter with the code will arrive within 5 minutes to the specified address. All you have to do is come up with a password and enter it in the bottom window.
- 4. After you have entered all the data, you need to complete the registration by clicking the “Verification and Complete Registration” button.
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Step 2. Filling out a repair request
- 1. To open the repair request section, on the Bitmain website, hover your mouse over "Customer Support", then select "Repair Request" from the drop-down list.
- 2. In the window that appears, you agree that you are sending less than 50 units of equipment for repair by clicking the "Confirm" button. Then click the "Apply for Repair" button. Be sure to read the warranty repair rules and check the warranty period for your device. You can check the remaining number of days in the "Customer Support" section. > "Warranty Check"
- You must have at least 15 days of warranty remaining, excluding delivery time. All serial numbers must be in place, undamaged and on the original stickers.
- The control board, power supply and all hash boards must match the device, otherwise the warranty will be void.
- 3. After you enter your phone number or email and click “Register Now,” an additional (second) window will appear where you need to enter the verification code. If you chose registration by phone, you will receive an SMS message with a six-digit code.If you chose to use email, the message with the code will arrive within five minutes to the specified address. You then need to create a password and enter it in the bottom field.
- 4. You can add several different devices, but be sure to select the correct model. Service centers in Russia currently do not accept all models, so after adding a device, check whether it is available for repair in the (Repairable Repair Site) column (RUSIRKT2, RUS-MOS or RUS-Kazan should appear).
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5. In the "Logistics Information" section, you must specify the tracking number (Tracking No.) by which you send the equipment to the service center. You can pre-arrange the shipment through the Transport Company (TC) website and receive the tracking number, even if the shipment is scheduled for another date. In the (Courier) column, you must select which TC you are sending the equipment to - CDEK or for all other TCs.
Specify only the real tracking number.
Delivery to the service center is organized and paid for by the client - "to the recipient's address" and "with unloading work".
Use original boxes, trays and antistatic bags from the devices.
Specify the delivery time from 14:00 to 17:00. -
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6. A very important step is filling in the contact information in the "Customer Information" section, where you first need to click on the "+ New Address" button. In the window that appears, you need to fill in all the fields with the red * symbol. Please use your full details and a current phone number that you can call to clarify the delivery details.
After filling in all the required fields, you need to click on the "Submit" button. - 7. If you have entered all the data correctly, the "Repair Site Information" item will show the choice of RUSIRKT2 (Irkutsk), RUS-MOS (Moscow) and RUS-Kazan (Kazan). You need to select the desired location by clicking, after which the contact details of the service center will appear.
- 8. The last item "Return Logistics Information" - select the transport company to which your equipment will be delivered back. At the moment, only CDEK is available, however, at your request, the company can arrange for the shipment of equipment by other transport companies. The service pays for the return delivery to the nearest transport company terminal. Additional packaging and crating are paid for by the client. The equipment is sent to the client twice a week - on Wednesday and Friday.
- In the "Remark" field, you must leave the serial number of the device (SN), as well as information about the breakdown. If all the information is filled in correctly, after clicking "Submit" a new window "Ticket has been submitted successfully" will appear.
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- After submitting the application, open your ticket (just click View Ticket Details), print the application (Print), add information if necessary, indicate the date and sign at the bottom. Please include the signed application in the device box as an accompanying sheet.
Basic steps to obtain warranty repairs:
Check the warranty period of the equipment yourself and fill out an application on the website of the company MicroBT --> Customer TicketID. Support --> Repair Request, receive a response message with the registration number. Tell us the registration number of the application in MicroBT and receive the necessary information for handing over the equipment for warranty service in our company. Please write a message in the WhatsApp messenger to the subscriber +7 996 968-09-31. Send the equipment by transport company or deliver it yourself to the reception point, according to the instructions received from us. Wait for confirmation of acceptance for diagnostics and repair. After warranty service, we will inform you about readiness for issue or arrange for the equipment to be sent from the service center.
Whatsminer Warranty Service from MicroBT
MicroBT Whatsminer miners also come with warranty service through official service centers. The Whatsminer warranty service process is similar to the Antminer service process, allowing us to provide a high level of support to all our customers.
Step 1. Contact Whatsminer
- Contact the official MicroBT-Whatsminer technical service to verify the specific breakdown/error and receive confirmation of the possibility of warranty repair in this case. Contacts for contacting the factory for warranty claims: official WeChat: whatsminer_service, Telegram: https://t.me/Whatsminer_Aftersales.
- Some time after you have contacted the Whatsminer representative, you will be added to the chat with the after-sales service department. In this chat, you need to describe your problem, as well as provide all the necessary data: error code, device logs, hardware serial number, power supply serial number, MAC address of the control board, serial number of the hash board. Photo examples will be attached below.
- Example of error descriptions (Hello, SN Miner: Miner serial number. Error 540. (Error number may differ). Hello, SN PSU Power supply serial number. The miner does not turn on. (Power supply error. There may be an error number in the Errors field or the miner does not start at all).
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Step 2. Registration on the site
- After you have contacted technical support in the chat and received all the necessary data to complete the application, you need to register on the Whatsminer website.
- In the upper right corner of the website web page you will see the "Login" button, by clicking on it you should open the login and registration window on the site. When registering, you must indicate your full name, phone number, email address (you need to immediately confirm the email, to do this, click the "Send" button, wait for the confirmation code and paste it in the next column), come up with a password and write it again in the second column. The password should not contain spaces, the length should be between 8-16 characters, and the password should contain letters, numbers and special characters. The final step is to click the "Register" button.
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Step 3. Filing an application
- Your next step is to go to the "Support" tab and click the "Repair" button. In the new window, you click the "Start Repair" button and in the pop-up window, check the box and confirm the application according to all the Whatsminer rules by clicking "Confirm". In the next window, you will be asked to choose a service center. If you are from Moscow, select the item called M-R. If you are from another city in Russia, we recommend that you consult with technical support staff regarding the choice of the right service center. For your convenience, screenshots of filling out a repair application are attached below. After completing the application, the "Order ID" should be saved or written down. (If you wish, you can always view it at the link: ( https:// www.whatsminer.com/src/views/order-center.html ).
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Paid After-Sales Service and Repair
As mentioned earlier, PITBIT offers paid after-sales maintenance and repair for your mining equipment. Our highly qualified specialists are ready to assist with any technical issues, ensuring minimal downtime and maximum efficiency for your mining operations.
Main Stages of Paid Repair:
- Equipment Diagnostics: we perform a full diagnostic to identify all malfunctions.
- Cost Approval: after diagnostics, we will discuss the total repair cost with you, including all necessary work and replacement parts.
- Repair Work: once approved, our specialists will begin the repair process using only high-quality and original spare parts.
- Testing and Return: after the repair is completed, the equipment undergoes final testing to ensure full functionality. Then, the device will be returned to you, fully ready for continued operation.
Ответы на часто задаваемые вопросы:
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The most common cases of warranty voiding are mixed boards and damage caused by improper use of the device. So, if you want to "save money" and send one device with faulty components from other devices to the service center, the Bitmain system will show that the boards do not match, and the device is automatically voided. If your boards show signs of burnout, oxidation, damaged roads or blown chips - this may indicate both overclocking and the use of a non-original power supply. In all such cases, we send photos for confirmation to Bitmain, after which the device is written off from the warranty and its subsequent return to the customer at his expense. Another common reason for voiding the warranty is the use of non-original software, including firmware that can be launched from a flash card.
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You need to contact the selected service center. The manager will direct you and tell you how to organize independent delivery and supply of equipment for repair.
Ответы на часто задаваемые вопросы:
-
The most common cases of warranty voiding are mixed boards and damage caused by improper use of the device. So, if you want to "save money" and send one device with faulty components from other devices to the service center, the Bitmain system will show that the boards do not match, and the device is automatically voided. If your boards show signs of burnout, oxidation, damaged roads or blown chips - this may indicate both overclocking and the use of a non-original power supply. In all such cases, we send photos for confirmation to Bitmain, after which the device is written off from the warranty and its subsequent return to the customer at his expense. Another common reason for voiding the warranty is the use of non-original software, including firmware that can be launched from a flash card.
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You need to contact the selected service center. The manager will direct you and tell you how to organize independent delivery and supply of equipment for repair.
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